Legal & policies

Policies for the MitiMed platform, provided by Mitisol Limited.

• Privacy Policy

  How Mitisol Limited collects, uses and protects personal data in the MitiMed pharmacy platform.

• Terms of Service

  The terms that apply when a pharmacy subscribes to and uses MitiMed, provided by Mitisol Limited.

• Subscription & Billing

  How MitiMed subscription plans, billing periods, renewals and plan limits work.

• Payment Policy

  Accepted payment methods and how MitiMed verifies subscription payments.

• Refund Policy

  When MitiMed subscription payments can be refunded.

• Cancellation Policy

  How to stop a MitiMed subscription and what happens to your data.

• Cookie Policy

  How the MitiMed website and app use browser storage.

• Acceptable Use Policy

  Rules for using the MitiMed platform and pharmacy online stores.

• Security

  How MitiMed protects pharmacy data: isolation, permissions, audit logs and private files.

• AI Safety

  How MitiMed’s AI features support pharmacists without replacing their judgement.

• Regulatory Disclaimer

  MitiMed’s regulatory position for pharmacies in Bangladesh.

• Delivery Policy (Pharmacy Online Stores)

  How delivery works for orders placed on pharmacy online stores powered by MitiMed.

• Return Policy (Pharmacy Online Stores)

  Returns and refunds for orders from pharmacy online stores powered by MitiMed.

• Online Store Terms

  Terms for shoppers ordering from pharmacy online stores powered by MitiMed.